General Counselling Questions
Who needs counselling?
Counselling can benefit anyone. You don’t need to be in crisis to seek support. Whether you’re experiencing life transitions, emotional difficulties, or simply want to grow personally, counselling offers a space for reflection, healing, and empowerment.
How do I know if I need a counsellor?
You might consider seeing a counsellor if you’re experiencing persistent stress, sadness, anxiety, relationship issues, difficulty sleeping, loss of motivation, or just feeling “stuck.” Counselling can help you understand your feelings and develop tools to move forward.
Should I see a psychologist or a Social worker?
If you are looking for a mental health diagnosis, formal assessments or psychological testing, then a Psychologist might be the right fit. If you are looking for a safe space to talk, heal, and grow through life challenges, then a social worker who tends to see problems through a more holistic lens. Is this a normal response to abnormal situations? Social workers acknowledge the diagnosis but focus on the person and their environment, social network, and strengths and challenges both individually and systemically. At Epiphany Counselling, we offer personalized support, whether you’re navigating everyday challenges or deeper emotional concerns.
What’s the Difference Between Counselling and Psychotherapy?
Counselling focuses on current challenges like stress, grief, or relationship issues and is often short-term and solution-focused. Psychotherapy goes deeper, exploring past experiences, trauma, or long-standing emotional patterns. It’s typically longer-term and used for concerns like anxiety, depression, or PTSD. At Epiphany Counselling, we blend both approaches based on your unique needs, whether you’re looking for tools to cope now or long-term healing.
What can I expect during my first session?
Your first session is a chance for both you and your therapist to get to know each other and share what’s bringing you in, discuss your goals, and decide on the right approach to take. It’s a relaxed, supportive space where there’s no pressure to have all the answers right away.
How often should I go to counselling?
Frequency depends on your needs and goals. Some people attend weekly, others biweekly or monthly. Your therapist will work with you to create a schedule that fits your life and supports your progress.
Is everything I share in therapy confidential?
Yes, your privacy is protected. Everything you share is kept confidential, with a few legal exceptions (such as risk of harm to self or others), which your therapist will explain at the start.
Can therapy really help me?
It’s a question we hear often — and it’s completely normal to wonder.
Yes, counselling can help. But it’s not magic, it’s a process. Counselling can help you gain clarity, develop healthier coping skills, improve relationships, and feel more confident in navigating life’s challenges. You don’t need to be in crisis to benefit — sometimes just having someone truly listen can be the start of real change.🌿 At Epiphany Counselling, we meet you where you are — with compassion, curiosity, and no pressure. We believe in your capacity to grow, heal, and move forward.
You don’t have to do this alone.
Do I need a referral to see a counsellor?
No referral is needed. You can contact us directly to book a session; no doctor or specialist is required.
What types of issues can counselling help with?
We support individuals with anxiety, depression, grief, stress, trauma, relationship challenges, identity exploration, life transitions, hoarding disorder and more.
Can I switch therapists if it’s not the right fit?
Yes. Finding the right therapist is important. If you don’t feel a strong connection, we’re happy to help you find someone else on our team who might be a better fit.
How long will I need to be in therapy?
It varies for each person. Some find a few sessions helpful, while others choose longer-term support. You and your therapist will regularly review your progress together.
Can I get counselling with my partner or family?
Yes. In addition to individual therapy, we offer couples and family counselling. We’ll work with you to decide the best approach based on your needs.
What if I get emotional during a session?
That’s completely okay. Counselling is a space where emotions are welcomed, not judged. Your therapist is there to support you through whatever comes up.
Costs and Insurance
Is counselling covered by Alberta Health Care?
Public health care in Alberta covers only certain mental health services provided by government-funded programs or Alberta Health Services. Private counselling, such as at Epiphany, is typically not covered but may be reimbursed through extended health insurance plans.
Will my insurance cover counselling?
Many insurance plans do offer coverage for counselling provided by licensed Social Workers. It’s best to check your specific plan details or contact your provider directly.
Does counselling cost money?
Yes, private counselling services do involve a fee. At Epiphany Counselling, session costs vary depending on the type of support you’re receiving. Please reach out to us for our current rates.
How much does therapy cost in Calgary?
Therapy in Calgary typically ranges from $150 to $220 per 50-minute session. At Epiphany, we aim to provide flexible, accessible services and can discuss options that work for your needs.
Do you offer sliding scale or reduced-rate sessions?
Yes, Epiphany Counselling offers sliding scale rates based on financial need and therapist availability. If affordability is a concern, please reach out to discuss your options. We’re here to help.
What forms of payment do you accept?
We accept e-transfers. Payment is typically processed at the end of each session.
Do you offer direct billing?
Direct billing may be available depending on your therapist and insurance provider. If it’s not an option, we’ll provide you with a receipt to submit to your insurance company for reimbursement.
Will my insurance cover therapy at Epiphany Counselling?
Many extended health benefits plans in Alberta cover sessions with Registered Psychologists, Registered Clinical Social Workers, or Registered Counselling Therapists. We recommend checking your plan to confirm the type of professionals covered and any session limits.
How do I submit a claim to my insurance provider?
After your payment, we will email you a detailed receipt that includes all the necessary information. You can submit this directly through your insurance provider’s website, app, or by mail.
What happens if I run out of insurance coverage?
If your coverage runs out but you’d like to continue counselling, we’re happy to explore payment options with you, including sliding scale rates or adjusting session frequency.
Can I use my Health Spending Account (HSA) for counselling?
Yes, most HSAs cover mental health services provided by licensed therapists. Be sure to confirm eligibility with your benefits provider.
Do you charge a cancellation fee?
We ask for 24 hours’ notice if you need to cancel or reschedule a session. Missed appointments or late cancellations will be subject to the full session fee.
Is the cost of virtual counselling different from in-person sessions?
No, our rates are the same for online and in-person sessions. Both options offer the same level of care, privacy, and professional support.
Are there free or low-cost options if I can’t afford private counselling?
While Epiphany is a private practice, we understand that cost can be a barrier. We can help you explore community-based or nonprofit mental health resources in Calgary that offer reduced-fee or free services.
Can I claim counselling fees on my taxes?
In many cases, counselling may qualify as a medical expense for tax purposes in Alberta. Save your receipts, and check with your accountant or tax advisor to see what can be claimed.
Getting Started
How do I start therapy?
Getting started is simple. Reach out to us through our website or by phone. We’ll guide you through a brief intake process, match you with the right therapist, and schedule your first session.
How do I start talking to a counsellor?
In your first session, your therapist will guide the conversation, helping you feel comfortable. You don’t need to have everything figured out, just come as you are.
What do you say in your first therapy session?
You can share whatever feels important to you, whether it’s what brought you in, how you’ve been feeling, or what you’d like to get out of therapy. There’s no wrong place to start.
How to pick a counsellor?
Choose someone who specializes in your area of concern, makes you feel safe, and aligns with your values. At Epiphany, we’re happy to help you find the best fit from our team or refer to someone who specializes in your concerns.
How do I book my first counselling session?
You can book a session by visiting epiphanycounselling.ca and using our online contact form or by reaching out to us directly by phone or email. We’ll help match you with a therapist who fits your needs.
What happens after I reach out?
Once you contact us, we’ll follow up to learn more about what you’re looking for and connect you with a therapist who specializes in your area of concern. From there, we’ll help you schedule your first session.
Can I request a specific therapist?
Yes, if you’ve read about a therapist on our team and feel drawn to their approach, you’re welcome to request them when booking. We’ll do our best to accommodate your preferences.
Do I need to prepare anything before my first session?
There’s no need to prepare anything formal. Just come as you are. Some people find it helpful to jot down a few thoughts or questions beforehand, but it’s entirely up to you.
Is there a waitlist to start counselling?
We do our best to get new clients started as soon as possible. Wait times can vary depending on the therapist and service. We’ll let you know what’s available when you reach out.
What if I’ve never been to counselling before?
What if I’ve never been to counselling before?
That’s completely okay. Many of our clients are new to therapy. Your counsellor will guide you through the process, answer your questions, and ensure you feel comfortable.
How do I know which type of counselling is right for me?
Whether you’re considering individual, couples, or family counselling, we’ll help you figure out the best fit based on your goals, challenges, and preferences during the intake process.
Do you offer online counselling?
Yes, we offer secure and confidential virtual counselling sessions for clients anywhere in Alberta or Ontario. It’s a great option if you prefer flexibility or are unable to attend in person.
Can I see a counsellor if I’m outside Calgary?
Yes, if you live anywhere in Alberta or Ontario, you can access our services through online counselling. Our therapists are registered to practice within each of these provinces. We have in-person offices available in Strathmore and Calgary.
What should I expect from ongoing counselling sessions?
Each session builds on the last, focusing on your goals, insights, and growth. Your therapist will check in regularly, adjust the approach if needed, and work collaboratively with you at a pace that feels right.
Special Concerns & Therapy Process
When should I seek help for anxiety?
If anxiety is affecting your sleep, work, relationships, or quality of life, it’s time to reach out. Early support can prevent symptoms from worsening.
When should you stop therapy?
You might end therapy when you’ve reached your goals, feel more equipped to manage life on your own, or want to take a break. This decision is always made collaboratively with your therapist.
How long is too long in therapy?
There’s no one-size-fits-all answer. Some people benefit from short-term support, while others choose ongoing therapy for deeper work. What matters is that it continues to feel helpful and aligned with your needs.
Is it too late to get therapy?
Never. Therapy can be life-changing at any age or stage of life. It’s always the right time to invest in your well-being.
Do you offer counselling for grief and loss?
Yes. We support individuals through all types of grief, including the loss of a loved one, a relationship, or a significant life change. Our grief counselling creates space for healing at your own pace.
Can you help with trauma or PTSD?
Absolutely. Our therapists are trained in trauma-informed approaches and can help you process difficult experiences, rebuild safety, and restore a sense of control and well-being.
Do you provide counselling for anxiety or panic attacks?
Yes. We work with clients experiencing various forms of anxiety, including social anxiety, generalized anxiety, and panic attacks. Therapy can help you develop tools to manage symptoms and reduce fear.
Is support available for depression or low mood?
Yes. If you’re struggling with depression, sadness, or emotional numbness, we’re here to help. We provide a compassionate space to explore what you’re feeling and begin the journey toward recovery.
Can I get help with anger management?
Yes. We offer counselling for individuals who want to better understand their anger, develop healthier responses, and improve communication in relationships and daily life.
Do you support individuals in the 2SLGBTQI+ community?
Yes. We provide inclusive, affirming counselling for individuals exploring gender identity, sexual orientation, or dealing with related mental health, relational, or life stressors.
Is there counselling for people with developmental disabilities?
Yes. We offer services tailored to individuals with developmental disabilities (PDD), supporting communication, emotional regulation, daily living skills, and caregiver collaboration.
Do you offer addiction counselling or support for substance use?
Yes. We support individuals who are navigating substance use or behavioural addictions, offering non-judgmental, goal-focused counselling based on your needs and readiness.
Can counselling help with relationship or family conflict?
Yes. We provide individual, couples, and family therapy to address communication issues, trust, boundaries, and more. We work with you to strengthen the connection and resolve challenges.
Do you support people dealing with identity issues or self-esteem struggles?
Yes. We help clients explore their sense of self, overcome negative self-talk, and build confidence and clarity in who they are.
Can I receive support for life transitions like divorce, job loss, or moving?
Yes. Big changes can bring uncertainty and stress. We offer support during major life transitions to help you process, adapt, and move forward with clarity and resilience.
Free & Accessible Resources
How do I get free counselling in Alberta?
Free counselling is available through Alberta Health Services, community organizations, and some crisis centres. Wait times can vary. At Epiphany, we also offer sliding scale options when possible. Reach out to learn more.
Where can I talk to someone for free?
You can contact local helplines such as Distress Centre Calgary (403-266-HELP) or access free mental health support through Alberta Health Services and other community programs.
Are there any free mental health resources available in Calgary?
Yes, there are several free services in Calgary, including the Distress Centre, Wood’s Homes, and Alberta Health Services mental health clinics. These organizations offer crisis support, short-term counselling, and community referrals.
What’s the Distress Centre, and how can it help me?
The Distress Centre Calgary offers 24/7 phone, text, and online support for individuals in emotional crisis. They also provide short-term counselling and community resource connections at no cost.
Can I get free counselling through Alberta Health Services?
Yes, Alberta Health Services (AHS) provides free counselling for mental health and addiction concerns through various clinics and programs. Wait times may vary, but the services are public and cost-free.
Are there free services specifically for youth or teens?
Yes. Organizations like Calgary Counselling Centre, Clarity Child Guidance, and Wood’s Homes offer free or low-cost support for youth, teens, and families in Alberta.
What are some helplines I can call if I need to talk to someone immediately?
You can contact the Distress Centre Calgary (403-266-HELP), Kids Help Phone (1-800-668-6868), or the Mental Health Helpline (1-877-303-2642) for immediate, confidential support.
Where can I access free online mental health tools?
Websites like Wellness Together Canada, MindBeacon, and Therapy Alberta offer free or low-cost mental health tools, resources, and self-guided programs.
Are there free resources for people with low incomes?
Yes, several community agencies in Calgary and Ontario offer sliding scale or free services based on income.
In Calgary:
–Elements Calgary Mental Health Centre
-Both the phone number 988 Suicide Crisis Hot Line and the 211 numbers provide resource numbers all over Canada.
–HopeforWellness.ca 24/7 telephone online chat in English, French and upon request, Cree, Ojibway, and Inuktitut.
In Ontario:
-Toronto Community Crisis Services
Within Toronto city limits
Telephone: 211
Outside Toronto city limits
Telephone: 1-800-836-3238
TTY: 1-888-340-1001
Is there support for individuals without insurance?
Absolutely. Many community programs offer support regardless of insurance status. We can also help guide you toward resources that match your financial situation.
Can I access mental health support through my school or workplace?
Many schools and workplaces have Employee Assistance Programs (EAPs) or student wellness centres that offer short-term counselling at no cost. It’s worth checking with your school or employer. We work directly with GreenShield EAP.
Are there free mental health workshops or support groups in Calgary?
Yes, organizations like Elements Calgary Mental Health Centre at ElementsCMHC.ca and the Canadian Mental Health Association provide free support, recreation opportunities, and educational groups. Closer to Home hosts free educational workshops, peer support groups, and wellness events.
What’s Wellness Together Canada, and how can I use it?
Wellness Together Canada is a federal initiative offering free mental health resources, live support, and counselling sessions online for Canadians of all ages.
Is there support for marginalized or underserved communities?
Yes. Groups such as Centre for Newcomers, Skipping Stone Foundation (for 2SLGBTQI+ individuals), and Native Counselling Services of Alberta offer culturally appropriate and accessible services.
Can Epiphany help me find low-cost or community-based resources?
Yes. While we are a private practice, we care deeply about accessibility. If we’re not the right fit financially, we’re happy to guide you toward free or low-cost options in the community.
Do You Still Have Questions?
We hope you found these answers helpful as you explore your options. If you have any other questions or need more information, our team is here to support you. Reaching out can feel like a big step, but you do not have to do it alone. Please contact us anytime to learn more about our free consultation or to book your first session.
Call us
Address
800 5 Ave SW, Calgary, AB T2P 0N3, Canada